Every day, we see brands getting caught in unfortunate situations: active shooter, data breach, rogue spokesperson, operational catastrophe, product recall, offensive advertisement, discrimination lawsuit, an executive behaving badly, natural disaster - I’ve seen it all in my 20+ years handling crisis communications for clients.

I recently participated on a panel at the STAT Summit with two brilliant healthcare thought leaders. We explored the value and urgency of health literacy and, to take a play on the old saw that everyone is a patient at some point, called our session “We the Patients?” (Note the question mark. That’s on purpose.) Here are more of our key takeaways on health literacy.

As a society and workplace, we’ve been talking about mental health more than ever before, and for good reason.

This year for the first time, Zeno Group honors World Mental Health Day as an official company holiday. On Oct. 10, our offices will be closed for talent to unplug, slow down and do whatever serves their mental wellness that day.

We’re really excited to be launching our new Web3 consultancy. For Zeno, it has been a two-year journey of education, exploration, client discussions and launching our first campaigns. We will now go further and offer Z3, a dedicated global think tank to help our clients understand, navigate and benefit from Web3.

Cultivating a diverse, equitable and inclusive workplace at Zeno Group is more than what we do. It is carefully woven into the fabric of who we are - essential to how we operate across all aspects of our business. From the vendors we partner with, to the strategic counsel we provide to our clients, to the internal initiatives we implement and so much more.

At Zeno Group, we go where the data takes us. Understanding what makes audiences tick is essential to success in reaching them with stories that matter. In 2010, we launched The Human Project, a multi-generational research study into the values, attitudes and behaviors of people across the world. At the time, Gen Zs were children, just starting out in the world, being raised by their Gen X parents.