Zeno Group Blog

PRWeek’s Alex Bruell interviewed our CEO, Barby Siegel, last week about the agency’s plans to expand its technology capabilities on the West Coast and trends in the consumer space.

Earlier this week the market research firm Juniper Research released a report that said consumers will have downloaded 25 billion mobile applications to their smartphones by the year 2015. That’s up almost ten times from the roughly 2.6 billion downloaded in 2009. This stat highlights an evoloution of social media’s home ground from the personal computer to the mobile device.

When social media was born, the discussion was exclusive to the Internet. And while Wi-Fi and smaller laptops made it easier to bring the Internet anywhere, without access to the Web, you were left out of the conversation. Now the need to have the fastest laptop on the block is giving way to the desire to hold the hottest smartphone in your hand.

We’ve seen the changes already with the rising popularity of FourSquare and enhanced mobile apps for Facebook and Twitter. Social media platforms that lack a compelling mobile element will quickly face irrelevance. While I was introduced to Twitter at (where else?) Twitter.com, I now spend as much time tweeting on my Blackberry as I do online. As the ability to capture, upload and view video from cell phones becomes more commonplace, YouTube’s Web site visitors will migrate to the mobile version to watch their favorite clips.

FourSquare’s Web site, meanwhile, is as bare bones as you’ll find and rightfully so. The experience is all about using your mobile devices to engage with your friends and followers. In this social medium, a Web site serves little purpose.

As 2015 approaches, the social media leaders will be those who master the mobile world. I’m looking forward to seeing who leads that race.

Last night’s televised announcement of LeBron James’ free agency decision was an unprecedented circus. There’s plenty to analyze from a media and public relations perspective. James’ decision to go on national television and deliver a stomach punch to his hometown didn’t do much for his image, and despite garnering huge ratings, ESPN has been roundly criticized for their role in staging the broadcast. But most intriguing to me was the rambling response sent out last night by Cleveland Cavaliers owner Dan Gilbert.

Letters and e-mails drafted when emotions are raw are rarely a good idea. Within a couple hours of James decision, Gilbert decided to unload on the team’s departing superstar. Some of my favorite passages:

“This was announced with a several day, narcissistic, self-promotional build-up culminating with a national TV special of his ‘decision’ unlike anything ever ‘witnessed’ in the history of sports and probably the history of entertainment.”

“You simply don’t deserve this kind of cowardly betrayal.”

“This shocking act of disloyalty from our home grown ‘chosen one’ sends the exact opposite lesson of what we would want our children to learn. And ‘who’ we would want them to grow-up to become.”

And definitely the most over-the-top comment: “Some people think they should go to heaven but NOT have to die to get there.”

ESPN anchors were so stunned by this outburst that some questioned its legitimacy. But with the letter posted to the front page of the Cavaliers Web site, there was no doubt it was intended for a public audience.

As public relations professionals, we’re taught to get your story out early to to control the message. This was an example where a cooling down period would have been far more beneficial. I’m not sure if Gilbert ran this letter by the team’s communications department, but he would have been well served to take 24 hours and consider if this was the message he wanted to send. If nothing else, he should have opted for a different font than the childlike Comic Sans that so many have skewered.

James decision is a major blow to Cleveland, but sports are a business and free agents departing at the end of their contracts is a part of that business. That doesn’t make James a coward. Athletes are criticized when they chase the dollars above all else. LeBron passed on the biggest payday, which would have come from staying in Cleveland, and went to the team where he thinks he has the best opportunity to win a championship. Although his announcement was tacky, the decision is a respectable one. Gilbert’s decision to blast LeBron on his way out the door doesn’t put him or his team in a better light.

The Chicago Tribune has a 163-year history as the voice of the Windy City. Yesterday was not one of its brighter days. Swept up in the euphoria surrounding the hometown Blackhawks run to the Stanley Cup, the Trib has been publishing a series of full-page Hawks player posters. On Tuesday the sports section went a different route, mocking Philadelphia Flyers antagonist Chris Pronger by photoshopping the lower half of a female figure skater onto his body and labeling him “Chrissy Pronger.”

Many have blasted the poster as sexist, and while I don’t disagree, I’m more troubled by how far the Tribune’s standards have slipped. I’m not a fan of over-the-top, rah-rah coverage of the home team, but newspapers are struggling and if a poster of Patrick Kane boosts the bottom line, I understand that decision. Still, would “Go Barack Go!” posters have been considered acceptable in support of a local candidate running for President? Why does a different standard apply to the sports section? Obviously the coverage is going to be pro-Blackhawks; that’s simply catering to your audience. But that coverage needs to look like it still comes with some objectivity.    

Openly mocking a professional athlete, however, brings the Trib to an even sorrier place. A newspaper’s role is to report on the games and provide analysis. If they want to needle the opposition, that’s the role of their sports columnists. Suggesting that Pronger “looks like Tarzan, skates like Jane,” is childish and pathetic. What if Pronger were to land on the Blackhawks roster someday? The Tribune will have already poisoned their relationships with him.

In an era when newspapers are struggling to maintain relevance, it’s sad to see one do so by resorting to third grade humor.

The year was 1990 and for the first time in 40 years, the United States soccer team was headed to the World Cup. Most of the nation reacted with a collective shrug of indifference. Soccer was best known in the U.S. as a game played by little kids or dismissed as the cause of rampant hooliganism in Europe. Fast forward to 2010. Those little kids are all grown up and so is America’s passion for “the beautiful game.”

As a lifelong soccer fan (that’s me and my brother at the 2006 World Cup), I’m amazed by the progress the sport has made in this country. Sitting on my desk right now is a “Special Double Issue” World Cup preview magazine. Not World Soccer or Sports Illustrated, but Time, a sure sign that soccer has arrived on mainstream America’s radar.

In 1990, cable network TNT broadcast selected World Cup matches, committing the cardinal sin of breaking away for commercials in the middle of a game. Now every tournament game will air on ABC, ESPN or ESPN2 without commercial interruption. While the voice of Bono graces ESPN’s ad campaign, Brad Pitt has signed on to help promote the United States’ bid to host an upcoming World Cup. Perhaps you’ve heard of these guys.

A handful of factors have elevated soccer’s standing in the U.S. The Internet and expanded cable television has brought a global game into our living rooms. The generation that launched America’s youth soccer boom in the early ’80s has come of age, now taking their kids to watch an American pro league that has made solid strides in 14 years. And as U.S. companies like McDonald’s, Coca-Cola and Anheuser-Busch have embraced a global marketing strategy, they’ve learned that sponsoring with the world’s most popular game is a powerful platform.

Will soccer ever be king in this country? Don’t count on it. The world’s richest, most prestigious leagues aren’t leaving Europe anytime soon, nor is America’s passion for the NFL showing any sides of slowing. But in 20 years, soccer has emerged from obscurity to a place of prominence in American culture. I can wait to see what the next month- and the next 20 years- bring to the sport.

Since his arrival in Chicago three years ago, WLS-TV (ABC) anchor/reporter Ravi Baichwal has become one of the rising stars of Chicago’s broadcast news scene. During the week, Baichwal reports for the city’s top-rated news team and on weekends he co-anchors the 5 and 10 p.m. broadcasts. In 2008 he won the Emmy award for best anchor in the Chicago/Midwest region.

Last year I met Baichwal when WLS covered the arrival of Porter Airlines first flight from Toronto to Chicago Midway. Having previously worked in Toronto for Canada’s top national news outlet, CTV, Baichwal was perfectly suited to cover the new connection between the two Great Lakes cities. Ravi was kind enough to share some thoughts on the relationship between broadcast journalists and public relations practitioners in this edition of “Five Questions.”

Q: What goes into the daily decision making process at WLS in choosing which stories the team will cover?
A: The key questions we ask of ourselves focus on what’s of greatest importance to the most people. That’s why weather and crime are often in the lineup. Our job is to tell the stories of interesting people doing interesting things in the world we all share. Where we can find those stories, and where the impact or implications from those narratives hit home with wide swaths of people, that’s where we tend to direct resources. And we try to focus on events that are somehow out of the ordinary – where the video is exceptionally good, and the story in the visual medium is easy to tell. That’s why television news is especially suited to emotional, people-based stories rather than process stories. Our medium just conveys the message in the pictures that much more effectively than anything else.

Q: When PR people have a segment idea, what’s the best way to pitch that story to your news team?
A: Find individual reporters and build a relationship with them. Do this by offering stories that are arresting visually. Any pitch from a PR agency is going to engender suspicion in a newsroom. It has to; that’s just in the nature of our journalistic duty to be skeptical. That said, knowing that the PR person you are dealing with is an honest broker who understands how a TV story gets put together helps. We want to know that you know what deadlines are, how important it is to offer local experts and b-roll opportunities, and that if we can’t do it, you don’t take rejection personally.

Q:What separates “good pitches” from “bad pitches?” What types of things are you looking for in a pitch that will make it a story you’d cover?
A: A good pitch has to have good video that is at the core of the story’s appeal to broad spectrum of people. It is amazing how many interview “opportunities” I am offered for satellite interviews with people pitching products that I just don’t care about. The principal in the story has to be in Chicago otherwise I can tell you it is highly unlikely the story will be covered.

Q: When you’re on location shooting a segment, how can PR people best assist you and your team?
A: If you are working with a big company on a breaking story, making spokespeople available is number one. Having background statistics that are relevant and help us develop context is good, too. This is especially helpful on big public policy stories involving such subjects as health care and community development.

Q: What’s your most memorable story or experience as a broadcaster?
A: There are so many. The time when my son was born and I was anchoring Canada’s number one national broadcast for the first time and I went on air with no sleep for nearly 48 hours comes to mind. That was a special broadcast for a lot of reasons. Our lead story that night was word that a cult in Quebec had succeeded in cloning a human being. The story was subsequently debunked, but I am sure my son will get a laugh out of it in the years to come!

Answer: This television news anchor appeared on a popular game show to win money for charity and in the process damaged the credibility of his network. Question: Who is Wolf Blitzer?

OK, “damaged the credibility of his network” might be an overstatement, but surely CNN executives were wincing last Thursday as they watched one their most visible personalities completely fall apart during an episode of Celebrity Jeopardy! Blitzer didn’t just finish a distant third to Tonight Show sidekick Andy Richter and actress Dana Delany, he stumbled home with a deficit of $-4,600 after Double Jeopardy. Not surprisingly, the blogosphere had a field day with the poor showing by the host of The Situation Room.

When the three contestants were first introduced, I’m sure I wasn’t alone in thinking Blitzer would cruise past the Desperate Housewife and Conan’s cohort. And while he struggled through the opening round, I was willing to chalk it up to a man who was simply slow with the buzzer. But when Wolf started to chime in late in the game, confusing fettuccine with mostaccioli and making an absolute mess of the “E Times 3” category, it was clear that this test of random knowledge was not for him.

So was the Blitzer blowout a black eye for CNN? It certainly doesn’t help. While there are no shortage of TV news personalities who are hired to be a pretty face that reads a teleprompter, Blitzer comes across as an intelligent man with thoughtful insights. That intelligence betrayed him during a 30-minute game show appearance. For a few weeks, many CNN viewers will see Blitzer and be unable to shake the comical image below. As time goes on, the incident will fade into a mere mention on his Wikipedia bio. But don’t expect CNN to encourage Anderson Cooper or Larry King to join Alex Trebek on the Celebrity Jeopardy! set anytime soon.

Social media policies quickly reveal which organizations “get it” and which don’t with respect to new media. A policy that’s being unveiled today by the Southeastern Conference in advance of the 2009 college football season shows that the SEC belongs in the category of “lost and confused.”

Earlier this year the SEC informed their member schools that “ticketed fans can’t ‘produce or disseminate (or aid in producing or disseminating) any material or information about the Event, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the Event.” The policy received such negative backlash that a revised version is coming out today, but the underlying message will likely remain the same: the SEC doesn’t want fans’ tweets, status updates, Flickr pictures and other social media accounts of their games landing on the Web.

The first story I read about the policy was from St. Petersburg Times staff writer Michal Kruse, who said “Many are saying this makes the bosses of the SEC look like fuddy-duddy technophobes — that they don’t ‘get’ new media. They get it. The language of the conference’s policy suggests they know all too well the high-stakes fight that’s just beginning.”

Kruse argues that the broad policy is designed not so much to ban the present-day social media tools- the tweets and Facebook photos that could come from gameday at an SEC venue, but to prepare for the future. When technology arrives that makes it possible to broadcast live streaming video from your cell phone, a policy prohibiting that will already be in place. I understand that line of thinking; CBS has a multi-billion dollar TV contract in place that they want protected (and obviously the SEC wants to protect that source of revenue). Future technology could become an alternative to watching games on the network.

But in the meantime, the policy comes off as pretty short-sighted, not to mention practically impossible to enforce in real time. As Mashable’s Adam Ostorow points out, how often do you see a Facebook update that someone is watching or attending a sporting event and feel inclined to turn on the TV? In my opinion, social media builds fan affinity in a way that ultimately helps the brand.

Ask any college football fan the best way to enjoy gameday and almost all of them will answer one of two ways: being at the stadium, or watching the game on TV, be that at someone’s home or at a sports bar. An old school minority still enjoys games on the radio, but no one is going to use a student or even a journalist tweeting from the stands or press box as their primary source if they have access to a TV or tickets to the game. The thought that this communications diminishes the value of CBS’ current contract with the SEC is folly. Social media brings fans closer to the games they love, and ultimately the television rights holder reaps the benefit.

Octagon Vice President David Schwab serves as managing director for First Call, the company’s celebrity acquisition and activation division. In doing so, he connects celebrities with companies and non-profit associations. David has been with Octagon since 1999, when he started with the company as director of communications. Recently I posed five questions to David about trends in the celebrity spokesperson industry.

Q: Can you give us an overview of the role Octagon plays in pairing celebrities and athletes with companies?
A: We created Octagon First Call because we felt the model/relationship between brand, marketing agency and celebrity was broken. Obviously each have different objectives in putting a deal together but a program really works if they have the same final goal. Thus, we consult with brands and marketing agencies to help determine if a celebrity could help amplify their program via advertising, PR, social media, hospitality and more. Finding the celebrity is the easy part, the challenge is creating a program that works for the particular celebrity chosen. There’s no cookie cutter approach as each celebrity has their own strengths, assets and weaknesses, too.

Q: What are some of the common traits you see in the most effective celebrity endorsers and spokespeople?
A: A person and program that is relatable to the target audience, is genuinely believable and one that can be used across multiple marketing channels, including traditional media relations, online video, and the celebrity’s own assets, such as their personal website.

Q: In the past decade, reality shows and niche cable networks (HGTV, Food Network) have created a new wave of celebrities and expert spokespeople. How has the emergence of this group impacted the industry?
A: It has helped the industry because brands have more to choose from. The increased supply of talent has given brands additional leverage in the marketplace. Also, they are able to pick people that are truly relevant and experts to their brand. Years ago, brands would use football players to promote the grilling season. Now one can choose a chef. While it seems obvious, these chefs did not have big followings/fans before the advent of the Food Network.

Q: How can clients who don’t have the budget for a “marquee name” maximize their investment in a spokesperson?
A: Marquee names do not dictate success. The program and leveraging the celebrity dictate success (along with the fee you are able to negotiate). Social media (for the most part) is free, take advantage of that. Also, if your tactics include online video, find a celebrity that is talented/funny so that people want to see the video. Remember, there is no such thing as viral video. There is only video that is successful so it becomes viral. Also, as we mentioned above, find celebrities that come to the table with more than just their name/likeness. Find people that have strong followings on Twitter or have upcoming projects where your brand can be organically associated with.

Q: What do you see as some of the important industry trends to watch over the next few years?
A: Without question, the internet and mobile devices is and will change the future of these deals. No longer can a brand truly control territory and term and it will be interesting to see how these “legal words” are changed in the coming years. And I would expect to see more brand integration into celebrities’ TV shows, movies, books, web presence and other assets.

In addition to the First Call blog, you can follow David on Twitter: @david_schwab.

When it comes to sports media, four letters dominate the conversation: ESPN. Over the past 30 years, ESPN has grown from a scoffed at start-up cable network to one of the most influential brands in sports and media. As a senior director with ESPN Communications, Bill Hofheimer helps oversee media relations efforts for the “worldwide leader in sports.” Among the ESPN properties Hofheimer handles is ESPN’s coverage of Monday Night Football. Recently I posed five questions to Bill about the work of ESPN’s communications squad.

Q: What are the goals of the ESPN media relations department?
A: ESPN’s mission is to serve sports fans, so at the end of the day it all comes down to that ultimate purpose. In our department specifically, we view ourselves as the company storytellers. Much of our day-to-day efforts are focused on securing placements that drive viewership and awareness of ESPN content and products. That includes the networks and everything from radio and dot com to broadband, ESPN The Magazine, etc. From a broader perspective, our department goal is to be an advocate for the company and to help tell the positive stories we have as an organization, both internally and externally.

Q: What types of stories does your team try to pro-actively secure? Is it difficult to break through the cycle of coverage that simply reports ESPN Nielsen ratings and schedules of upcoming programming?
A: We proactively pitch a lot of stories that offer behind the scenes access to bring this perspective to sports fans. What’s it like in a production truck at a Monday Night Football game, in the pit at a NASCAR race or in the half-pipe at the X Games? Who are all the people — not just the on-camera personalities — working on the telecasts and what do their jobs entail? We work closely with our production staff in offering these kinds of opportunities to media and I think our efforts are appreciated because not all networks seem as open as ESPN. Fortunately, there is a lot of interest in ESPN because the company is involved in a variety of businesses and always trying new things.

Q: As a network, ESPN has always been very brand conscious. What role does the media relations team play in promoting the overall ESPN brand?
A: Fans have a very personal relationship with ESPN and that is not taken for granted. We understand how situations can play out in the media and in the public eye. If a program or initiative seems to go against the brand image, our department is quick to raise the flag. We try to bring this critical eye to everything we do. Another important function is to clarify misconceptions about ESPN. So much is written about ESPN by both traditional and non-traditional media. When a writer or a fan doesn’t have all the facts, or even “gets it wrong,” we want to make sure the information is corrected. We try to be very proactive in this regard and it all goes back to protecting the ESPN brand.

Q: Sports bloggers often like to have some fun at ESPN’s expense. What is your department’s policy towards bloggers? Are you actively engaging with any of them or do you take a grin and bear it approach to many of them?
A: We work very openly with bloggers. You have to have this approach. They are becoming increasingly influential. There are a handful we work with on a regular basis and I think we have established very good relationships with them. We encourage them to contact our office if they have questions and we hear from them often. They reach out to us when they are writing something about ESPN and give us an opportunity to respond. They have access to materials we make available to traditional media. We also arrange interviews for them and invite them to events. You understand that there is going to be some level of humor and snark in what bloggers write, and not everything will be positive, but the fact that we have dialogue with them shows their willingness to be fair and to present ESPN’s side of an issue. That’s great.

Q: Now in its 30th year, ESPN has evolved from a single cable network into a global media presence. Where do you see ESPN heading over the next decade?
A: I have been here myself for less than four years and I am amazed at how much ESPN has grown during this time. It’s an exciting place to work. In the next decade, digital media will be a major area of focus. ESPN360.com, ESPN’s broadband network, delivers more than 3,000 live events per year and that number is sure to grow in the years ahead, as will the amount of ESPN content you will be able to get on mobile devices and ESPN.com. With 15 original versions of SportsCenter produced around the world in nine different languages, ESPN also understands the global popularity of sports. International growth will be another key area with various ESPN networks and the company’s interest in such sports as cricket, rugby and soccer/football.