Zeno Group Blog

I’ve been working in digital media for a couple of years now, though I don’t pretend to be an expert in health care.  Social media marketing in health care is a whole different world than pure consumer categories, and with all the rules and regulations set forth by the FDA it’s no wonder why so many health care companies are hesitant to dip their toes in the murky waters.

A few weeks ago, I attended a Health Care Social Media Webinar, presented by WOMMA, and was intrigued by the discussion that took place.  The conversation centered on the pros and cons of engaging directly with patients online, as well as applying guidelines for health care and pharmaceutical companies to current social media marketing tactics (a topic that has been hotly debated for some time).  The bottom line is, at this point no one knows the rules yet, and it’s a scary place for some companies in the health care industry.  But for many, social media is becoming a reality however good or bad that may be, thus they must take the initial steps to understand it and eventually incorporate it into their overall business strategy.

Despite moderating and reporting adverse events, or sticking to the Fair Balance “one click” rule, social media presents some exciting opportunities for health care and pharmaceutical companies, as well as everyday consumers seeking health information.  Patients and anyone interested in health are more empowered than ever.  Web 1.0 fostered patient education through the presentation of new content, and now Web 2.0 allows the opportunity to engage directly with companies.  Hospitals and pharma companies have spent millions of dollars in years past trying to push their messages out to consumers, with mediocre results at best.  Today, social media allows them the opportunity to reach their core audience directly and have a conversation with them.

A 2008 report published by the California HealthCare Foundation maintained that Web 2.0 puts the power back into the hands of the consumer, but I don’t know if I completely agree with that statement.  In fact, I think it’s a nice balance of power between the two parties.  Consumers have always had the potential to be empowered; however, I think social media truly empowers the health care companies who are trying to reach and engage with people in a meaningful way.  From finding distinct groups of people to recruit for clinical trials to mining social networks for valuable customer feedback to discussing hot topics that affect health care companies as a whole, patients are finally willing to listen to what they have to say.  Social media allows all parties involved in health care, from doctors to pharma companies to patients, to engage in a meaningful, direct conversation; the next step for health care companies is learning to navigate the hurdles presented by FDA regulations in order to truly engage.

A few months ago, Los Angeles Magazine announced that downtown LA was named the “third bloggiest neighborhood” in the US. That’s a pretty cool claim to fame, if you ask me, but I have noticed that as local dailies die out, readers are turning to local blogs to get their news (or perhaps local dailies are dying out because people find more value in local blogs.)

Whatever the case, I moved to LA not too long ago and one of my favorite things about this city is the number of great local blogs. (I mean, West Linn, OR = cool, but newsworthy? Not so much, unless you count the occasional “a couple was caught being intimate on the baseball field” type stories – yes, that really was printed in the West Linn Tidings, and a friend of mine has the clipping hanging on her fridge if you’d like proof.) From LA Observed to LAist and a bunch of others, it is not hard to see why both print-affiliated and citizen journalists alike in LA are trading in their pens for Apples.

In fact, our dependence on local blogs has forced local dailies to hop on the blogging bandwagon as well, with most local papers having at least one (if not, several) affiliate blogs. This is smart for a number of different reasons:

1. Local blogs are rapidly growing in both readership and sheer numbers;
2. Blogs foster a two-way dialogue, whereas print publications are only one-sided;
3. Blogs support the ‘eco-friendly’ direction our society is headed (aka, green is trendy);
4. Blogs enable the 24-hour news cycle our now ‘always on’ society craves, especially during times of crisis (check out LA Now’s 24/7 coverage of the LA fires, for example);
5. Blogs allow local dailies to push out their content in a variety of different ways (RSS, e-mail and Twitter, for example) instead of just via subscription.

A few weeks ago, Steve Rubel predicted that by 2014, we will see the end of tangible media as we know it. And that’s a modest prediction in comparison to MediaWeek, who foresees the fall of many local dailies by 2010. My first though was, “No way! Where would our credible news come from?!” But the more I thought about it, the more I realized that, yeah, maybe tangible media will die out in theory, but the big (smart) dailies will never go away; they will simply switch their focus online.

The Technology of Politics

Last Saturday, my colleague Alex and I had the opportunity to attend the Election 2008 conference at the University of Southern California. The two panels we sat in on were entitled “Challenges for the New Administration and the Two Parties: POLITICO Editors and Reporters Look to the Future” and “Technology in Politics: How Campaigns Use the Internet to Talk to Voters.” Though the first was extremely interesting from a political perspective, the latter (and its focus on digital media) is what interested me most.

Over the past year, it was evident that online technology and social media played an integral role in the 2008 Presidential election, with some even claiming that the Internet won Barack Obama the election. Though I don’t personally agree with that bold claim, Obama’s use of the Internet and social media to mobilize and directly connect with supporters certainly helped.

What Obama Did Right

During the 2008 Election, Obama used social media in ways no other candidate ever has. Obama had a Facebook fan page with more than 3.2 million fans (Michelle also has her very own fan page), and a Facebook application with 164,551 subscribers. He had a MySpace page with more than 1 million friends. He even created his own social network, MyBarackObama.com. Some 3.2 million supporters donated to the Obama campaign through an excellent, well-maintained Web site. He had a Twitter account and tweeted frequently, ultimately becoming the single most followed entity on Twitter. His campaign launched an iPhone application (something that panelist Becki Donatelli admitted the McCain campaign was quite jealous of). He even announced his pick of Vice President via text message. Yes, now President-elect Barack Obama has made social media part of his everyday life (even post-election, when he took his weekly address online.)

It is clearly evident that times are changing – not only in Presidential campaigning, but in our overall media consumption habits as well. I credit Obama for thinking a few steps ahead of the rest, being the first Presidential candidate to launch a truly integrated campaign (and get it right). As one of the panelists on the above mentioned Election 2008 technology panel stated – Obama didn’t invent the technology; he simply perfected it.

What McCain Missed

Though some attribute McCain’s loss to his lack of engagement with technology, personally I don’t think it was his lack of using the technology (he did, after all, have a Facebook fan page, a MySpace page, and a Twitter account, to name a few); it was more a matter of his objective (which, unlike Obama seemed to be a means to an end instead an end itself). We heard it in nearly every public speech and interview made – “McCain has the experience” – and along with his experience in office, he also has more experience campaigning, even being directly involved in the 2000 race for the Republican Presidential nomination against George W. Bush. Though he lost the race, he did learn a lot about campaigning in the process, taking those lessons and applying them to the race in 2008. However, McCain seemed to have taken the wrong lesson out of 2000, focusing more on the end result (ie, media relations and generating positive press coverage) and not enough on connecting directly with supporters.

Obama, on the other hand, brought excitement to the grassroots approach. To him, it was important to go straight to the people, not the media, and the Internet served as a key player in helping him do so.

Will TV ads (and traditional media) become obsolete?

The recent hype around Obama’s use of online and social technologies makes this question seem more real then ever – will TV ads become obsolete in future elections, being replaced solely by online initiatives? While some think yes, a few of the panelists surfaced an interesting perspective – offline ads help drive people online.

Take a look at the sheer numbers – TV ads are not becoming irrelevant anytime soon, and candidates are still focusing heavily on paid advertising (in addition to his online initiatives, Obama also bought half-hour primetime segments on CBS and NBC less than a week before the general election, for example). TV ads may be diminishing in importance, but it will be a long time before they completely go away. However, the panelists pointed out that now, we are seeing more of an online/offline plan. Online and social technology and traditional media serve completely different purposes – the Internet is used to activate the base and raise funds, then the money raised is being used to get people sitting at home on their couches to go online. It is now vital to synchronize both and integrate into one solid campaign.

Looking ahead to 2012/16

During the conference, one panelist made the bold claim that by 2016, campaigns will no longer exist in brick and mortar buildings; instead, they will exist solely online. Though traditional advertising will still play a dire role in campaigns, social media will become increasingly important to candidates seeking election as it becomes more mainstream. Due to both advances in technology and a growing number of media outlets for people to choose from, it will become vital for candidates to have a short, buttoned-up message.

Moving forward, Presidential candidates won’t be the only ones to use social media in campaigns; candidates at the local level will begin to jump on board as well. Campaigning via social media is cheaper, more effective, and easier to mobilize a core group of constituents to act.

Last, technological advances like TiVo and XM Radio have empowered consumers to choose what information they want to receive. Often, the casual constituent (or as Joel Benenson calls them, the “Up-for-Grabs” voter) doesn’t hear political messages via TV and radio ads; they hear about them through YouTube videos or e-mails and SMS videos forwarded by their friends. It is now important for candidates to broadcast their message across as many different channels, in as many different ways as possible to reach that casual constituent.

As a member of the Zeno Group Digital Lifestyle team, I feel that it is my duty to help engrain social media into our everyday PR lifestyle. So, for this past week’s Zeno LA “Happy Half-Hour Friday,” it was my turn to put my party-planner hat on, creating our first ever Social Media Scavenger Hunt! I think the digital lifestyle team was a little more excited about this than, say, our business manager, but overall the event was a great success.

The scavenger hunt featured several different social networking tools (Facebook, Digg and Twitter, to name a few) and called for participants to not only learn about them, but take the extra step and interact with each other using these tools. For example:
1) Sign into Twitter and create a Tweet using the #ZenoLA hashtag.
2) Now, respond to one Tweet that another Zeno LA employee posted.
3) Post an insightful comment on one of your favorite PR blogs. Which blog did you choose to comment on?

Of course, this was not meant to be a full training on all the social media tools available, but rather a fun way to expose the office to some of the new tools and apps available. (For example, most PR professionals know about Twitter, but many might not be aware of the long – and growing – list of apps that are available for it).

Broadening the scope of this post a bit, we are entering into an era where it is important for everyone in PR to at least be familiar with the basic social media and networking tools. By now, many PR professionals are aware of the ‘biggies’ (i.e., what they should pay attention to), but many have not taken the time to actually learn about and understand them (let alone start using them). Simply creating a Twitter ID and tweeting once or twice isn’t enough anymore; smart PR people should take it one step further and engage with the community on a regular basis, especially if it’s something that might make sense for a client down the road. At the same time, it’s okay to focus your attention on a select number of tools after you’ve explored all of the options. If you try Friendster but realize, “hey, maybe this one isn’t for me,” that’s okay! At least you took the time to figure it out.

On a different note, I encourage you to implement a social media scavenger hunt in your own office and share the results in the comments section below!

Whenever I was asked the question “Who would you most like to have lunch with” in elementary school essays, my default answer was Steven Spielberg (what 10-year-old child aspires to have lunch with a popular film director over Jonathan Taylor Thomas, I do not know, but apparently I did). Fifteen years later, if you asked my now more grown-up and professional self the same question, I’d have to say Google’s Marissa Mayer. Hands Down.

On Tuesday, FastCompany’s Saabira Chaudhuri published an article on the “Most Influential Women in Web 2.0” (which, of course, includes Ms. Mayer). Though the article picked up a lot of heat throughout the blogosphere, with some calling the author “sexist” for not also including men, I believe it’s about time women are recognized for their great achievements in Web 2.0.

From Arianna Huffington who created what is now the most popular blog on the Web, Huffington Post, to Ning’s Gina Bianchini, the outstanding women featured in this article have all made great strides online during a time when women are finally beginning to put the “housewife in the kitchen” stereotype behind them. Truth be told, it can be fairly intimidating competing and interacting with the “big boys” online. These women offer great advice, such as “you need to stick your neck out there and just do it in order to be successful.” (Cyan Banister).

In a traditionally male-dominated industry, it is nice to read about and celebrate the achievements of women who have made great strides in the online environment. As Marissa recommends, it’s important for women to find a company that fosters “an environment where people will invest in you.” I’ve found this to be so true and important to my growth as a digital media professional. For me, with Google and Marissa as examples, nothing is impossible.

Photo Credit: dfarber on Flickr

Today is Blog Action Day, a day where thousands of bloggers worldwide will come together and write about poverty. We all know poverty is a big problem. Here in Santa Monica, for example, 277 people were considered homeless at the turn of the new year. 277 – That’s huge in comparison to Santa Monica’s relatively small size (pop: 87,212). While providing a real solution to poverty is critical, what inspires me is the way the event organizers are engaging the blogosphere in efforts to bring this pressing issue to the masses.

As we continue to evaluate the reach and effectiveness of non-traditional media outlets, many clients still put their faith in the traditional. We continually ask ourselves which is better – a small hit in The Wall Street Journal or a story in TechCrunch? Most would prefer The WSJ, largely because the reach is predictable and measurable, so blogger relations programs tend to be the first thing cut out of PR plans as budgets tighten. But another question to ask is, can bloggers act as a means to an end, instead of just an end in themselves?

Last year’s Blogger Awareness Day proved YES, as the campaign was picked up in traditional outlets such as BBC, Reuters, FOX, Sydney Morning Herald, and Kathimerini Greece on an international scale – a reach far beyond expectations with relatively little financial investment. That’s the power of social media for you. And this year’s event, with 11,438 bloggers participating, is expected to generate a minimum of 12,437,788 impressions based on RSS numbers. By comparison, an article in USA Today would generate 2,284,219 impressions, but with nearly 13 million people reading about it on the Web, well, what traditional outlet wouldn’t want to tag along?

It is interesting to look at how social marketing has evolved throughout history, and how social media is feeding into this evolution. I can only think of a similar campaign that might have been initiated 10 years back – Smart PR person instigates Poverty Awareness day. Savvy PR staff organizes an event and writes a press release. Desperately-wanting-to-get-hired interns rigorously pitch the event to mainstream media outlets. Poverty Awareness Day garners international coverage and is a huge success. 700 more smart PR people catch on and do the same.

This campaign, however, is innovative, largely because it hasn’t been done before, and it has the potential to be more effective taking into account the discussion element (something traditional media lacks). Kudos to the organizers for taking an innovative approach to poverty; this truly showcases the power Web 2.0 has to reach the masses.